At Stormkloth™, by Asphodel International, customer satisfaction and product quality are our top priorities. Every garment undergoes strict quality inspections before shipping. This policy outlines the terms for returns and refunds.
Eligibility for Returns
Returns are accepted only in cases of manufacturing defects or quality issues identified after delivery. The product must be unused, unwashed, and in its original condition with tags and packaging intact.
Return Request Process
All return requests must be submitted within a reasonable time after receiving the shipment. Customers are required to provide the product number, order details, and clear evidence of the issue for review.
Inspection and Approval
Returned items are subject to inspection by our quality assurance team. Approval depends on whether the issue falls under manufacturing defects and complies with our quality standards.
Refund Policy
Once a return is approved, refunds will be processed according to the original payment terms or adjusted against future orders. Refund timelines may vary depending on payment method and banking procedures.
Non-Returnable Items
Products showing signs of misuse, improper care, alterations, or normal wear and tear are not eligible for return or refund.
Shipping Costs
Shipping costs related to approved manufacturing defects may be handled after mutual agreement. Shipping charges for non-approved returns are the responsibility of the customer.
Policy Updates
Asphodel International reserves the right to update or modify this policy at any time without prior notice.
Contact Information
For return or refund inquiries, please contact Stormkloth™ customer support through our official communication channels with complete order details.