Orders
What is waterproofness/water column?
Waterproofness, also called the water column rating, measures how much water pressure a fabric can withstand before leaking.
A higher rating means better protection against rain and harsh weather conditions.
How do I wash my waterproof and breathable apparel?
Wash waterproof and breathable apparel in cold or lukewarm water using a mild detergent.
Avoid fabric softeners and bleach, and air dry or tumble dry on low heat to maintain performance.
Are buttons and other small components covered under the terms of the warranty?
Yes. Buttons and other small components are covered under our warranty against manufacturing defects.
Damage caused by normal wear, misuse, or improper care is not covered.
Where do I find the product number or product name?
The product number and product name can be found on the garment’s inner label or hangtag.
This information is also listed on the product packaging for easy reference.
What are system zips?
System zips are specially designed zippers that allow compatible garments to be connected together.
They provide added flexibility, comfort, and protection by letting layers work as one system.
Shipping & Returns
Do you ship internationally?
Yes, we ship to markets worldwide using reliable sea and air freight options.
How are products packed for shipping?
Garments are packed using modern facilities and can be shipped flat-packed in cartons or on hangers, depending on customer requirements.
How long does shipping take?
Shipping time depends on the destination and shipping method, but we always use the fastest and most efficient routes available.
What quality checks are done before shipping?
Every garment undergoes a final in-house quality inspection covering material, stitching, finishing, and labeling before packing.
What is your return policy?
Returns are accepted for manufacturing defects identified after delivery, subject to inspection and approval under our quality assurance standards.